QMS

Queue management Solutions

Designed for Airports, Banks, Government Institutions, Hospitals, Client Help Centres.

Ticket issuing Solution with multiple tellers and call referral system

Our Queue Management Solutions systems vary between a simple low cost solution to an Enterprise solution specially designed to organise and manage the customer flow in the service area of an organisation.

System Architecture

in a service area

Main Benefits:

  • Manage the customer flow thus reducing the overall service costs
  • Monitors the performance of staff in real-time
  • Measures the branch service level from any location
  • Reduces customer waiting time and increases loyalty
  • Provides for personalised customer experience
  • Builds a customer centric organisation
  • Customised alerts. SMS ,MMS ,E-mail
  • Multiple report types
  • Integrated options. Business Intelligence, CRM, Reporting